Support
We're here to help. Real people, plain answers, no runaround.
How to get help: The fastest way to reach us is by email. Tell us what's going on with your bill or your account, and a member of the Barley team will get back to you. There's no phone tree and no chatbot — a person reads every message.
Email Us
For any question — about your bill analysis, your account, billing, or the app — email us at support@barleymedical.com.
Response time: We aim to respond to every message within 2 business days. Since our first reply sometimes lands in a spam or junk folder, please check there if you don't see it.
Send Us a Message
Prefer to write to us here? Fill out the form below and we'll reply to the email address you provide.
Common Questions
Many questions are answered on our help pages. Before you write in, you may find what you need here:
- Frequently Asked Questions— how Barley works, pricing, and your privacy
- How It Works— a step-by-step walkthrough
- Pricing— what's free and what's paid
Still need a hand?
Reach us any time at support@barleymedical.com. For complex Medicare disputes, you can also get free, personalized help from your State Health Insurance Assistance Program (SHIP).